Refund and Returns Policy

At Qent Gaming, we want you to be satisfied with your purchase. We accept returns of eligible physical products within 7 days of delivery, subject to the conditions below.

1. Eligible Returns

Customers may request a return for the following reasons:

The item is defective or not functioning as described.
The item was damaged during delivery.
The wrong item was delivered.
The item is significantly different from the product description.
The customer changed their mind or no longer requires the item.

For change-of-mind returns, the product must be unused, complete, and in its original packaging and condition suitable for resale.

2. Return Conditions

To qualify for a return:

The return request must be submitted within 7 days of receiving the product.
The product must be returned with its original packaging, accessories, manuals, and other items supplied with the product.
The product must be in its original condition, except where the return is due to a defect, damage, incorrect item, or an item that does not match its description.
Products that have been intentionally damaged, modified, misused, or improperly installed may not qualify for a return.

3. Digital Products

Digital products, gift cards, game codes, downloadable content, digital accounts, and other electronically delivered products are non-returnable and non-refundable once delivered or accessed, except where required by applicable law or where the product is defective, invalid, or cannot be delivered as purchased.

4. How to Request a Return

Customers must contact Qent Gaming within the applicable return period and provide:

Order number
Product name
Reason for the return
Photos or videos where necessary to demonstrate damage, defect, or incorrect delivery

Customers should not send products back before receiving return instructions from Qent Gaming.

5. Return Method

Approved physical-product returns may be made by an agreed delivery or drop-off method. Qent Gaming will provide the appropriate return instructions after reviewing the request.

6. Return Shipping Costs

For returns caused by a defective, damaged, incorrectly delivered, or significantly misdescribed product, Qent Gaming will cover or reimburse reasonable return delivery costs.

For change-of-mind or other customer-requested returns, the customer is responsible for the applicable return delivery costs.

7. Inspection and Refunds

Returned products will be inspected after they are received.

If the return is approved, Qent Gaming may provide a refund, replacement, or exchange, depending on the circumstances and availability of the product.

Where a refund is approved, the refund will be processed through the original payment method where possible. Processing times may vary depending on the payment provider.

8. Non-Returnable Items

The following are generally non-returnable:

Digital products and downloadable content after delivery or access
Gift cards and game codes after delivery or redemption
Products that have been damaged through misuse or improper installation
Products returned outside the applicable return period without prior approval

Nothing in this policy limits any rights a customer may have under applicable consumer protection laws.

9. Contact

To request a return or obtain assistance with a return, please contact Qent Gaming through the contact details provided on our website.