At Qent Gaming Ltd, we prioritize customer satisfaction while protecting our business from misuse. This policy outlines guidelines for refunds, exchanges, and returns to ensure fairness.
Returns
- Returns are only accepted for damaged, defective, or incorrectly delivered items.
- Requests for returns must be made within 48 hours of receiving the product.
- Returned items must be unused, in their original packaging, and in resalable condition.
- Returns for reasons such as “change of mind” or “no longer needed” will not be accepted.
- Digital products, gift cards, and downloadable content are strictly non-returnable.
Refunds
- Refunds are issued only if the returned item meets all return conditions and is approved by our quality control team.
- Refunds are processed within 10 business days after the return is approved.
- Refunds will be made to the original payment method only.
- Shipping fees and any associated charges are non-refundable.
Non-Refundable Scenarios
- Any item returned in a used, damaged, or incomplete state (e.g., missing accessories or packaging).
- Products without a valid proof of purchase from Qent Gaming Ltd.
- Items not reported as defective or damaged within 48 hours of delivery.
Exchanges
- Exchanges are allowed only for defective or damaged products.
- Requests for exchanges must be made within 48 hours of delivery.
- Items must meet the same conditions as outlined under Returns.
Shipping for Returns
- Customers are responsible for all return shipping costs unless the item is defective or an error occurred on our part.
- Returns must be shipped with a trackable courier service to ensure safe delivery. We are not liable for lost or delayed return shipments.
Inspection and Final Decision
- All returns and exchanges are subject to inspection upon receipt. Qent Gaming Ltd reserves the right to reject any return or exchange that does not meet the conditions of this policy.
- Our decision regarding refunds or exchanges is final and binding.
Need help?
Contact us at sales@qentgaming.com for questions related to refunds and returns.