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Privacy Policy

Introduction

Qent Gaming Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit qentgaming.com. By using our website, you agree to the terms outlined in this policy.

I. Information We Collect

  1. Account Registration: When you register for an account, we collect your name, email address, phone number, and password. We may also collect your billing and shipping addresses to facilitate purchases.
  2. Checkout Process: During checkout, we collect your name, email address, phone number, billing and shipping addresses, payment details, and order information.
  3. Usage Data: We may collect information about how you use our website, including IP addresses, browser type, device information, and pages visited.
  4. Cookies: We use cookies to enhance your experience on our website. These cookies help us remember your preferences and improve our services. You can manage your cookie preferences through your browser settings.

II. How We Use Your Information

  1. Account Management: Your registration information is used to create and maintain your account, allowing you to access personalized features and order history.
  2. Order Fulfillment: Information collected during checkout is used to process and deliver your orders, send order updates, and provide customer support.
  3. Communication: We use your contact information to send important notifications, such as order confirmations, updates, and promotional offers (if you opt in).
  4. Fraud Prevention: We may use your information to detect and prevent fraudulent or unauthorized transactions.
  5. Improvement of Services: Usage data helps us understand customer preferences and improve our website functionality.

III. Data Sharing

  1. Trusted Partners: We may share your information with payment processors, delivery services, and fraud prevention tools to complete transactions and ensure secure purchases.
  2. Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or safety.
  3. Third-Party Services: Any third-party service providers we work with are bound by confidentiality agreements and are authorized to use your information only for the purposes specified by us.

IV. Data Security

  1. Encryption: All transactions on qentgaming.com are secured with SSL encryption to protect your data during transmission.
  2. Storage: Sensitive information, such as passwords, is encrypted and stored securely.
  3. System Monitoring: Regular checks and updates are performed to prevent unauthorized access and ensure data integrity.

V. Data Retention

  1. Account Information: We retain your registration details for as long as your account remains active. If you delete your account, we will remove your data unless required to retain it for legal purposes.
  2. Checkout Information: Order details are retained for tax and accounting purposes, as required by law.

VI. Your Rights

  1. Access and Updates: You can access and update your account information at any time by logging into your account.
  2. Data Deletion: You can request the deletion of your account and associated data by contacting us at support@qentgaming.com.
  3. Opt-Out: You can opt out of receiving promotional communications by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

VII. Registration Privacy Policy

  1. Purpose of Registration: Account registration allows you to access personalized features, faster checkouts, and order history.
  2. Collected Information: During registration, we collect your name, email address, phone number, and password.
  3. Usage of Registration Data: Registration information is used to manage your account, facilitate transactions, and enhance your experience on qentgaming.com.
  4. Security of Registration Data: Your registration data is encrypted and stored securely. Passwords are hashed to prevent unauthorized access.
  5. Account Termination: You may delete your account at any time. Upon deletion, we will remove your data unless required to retain it for legal or operational purposes.

VIII. Checkout Privacy Policy

  1. Purpose of Checkout Information: Information collected during checkout is used to process and deliver your orders.
  2. Collected Information: This includes your name, email address, phone number, billing and shipping addresses, payment details, and order details.
  3. Payment Security: Payments are processed securely through trusted gateways. We do not store your payment card information.
  4. Fraud Prevention: Checkout information may be used to detect and prevent fraudulent transactions.
  5. Retention of Checkout Data: Order details are retained for accounting and legal purposes, as required by law.

IX. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page, and your continued use of the website indicates acceptance of the updated terms.

X. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

  • Email: sales@qentgaming.com
  • Phone: +254 729 703 457
  • Address: Kimathi House, 3rd Fl Room 303 shop G4, Nairobi, Kenya

By using our website, you agree to the terms of this Privacy Policy.